Frequently Asked Questions
Company & Product Info
We are located in Fort Myers, FL.
All our sutures are made in our own factory which has FDA, ISO and GMP certifications.
Suture thread size goes from a smaller diameter to bigger than 6-0, 5-0; and thinner than 2-0, 0. Thread length is 35” or 90cm except for Chromic gut or plain gut which its length is 28” or 70cm.
Needles are proportionally sized with the thread. For example, a 6-0 suture usually has 13-16mm length needle and 2-0 has 19-24mm needle.
Absorbable sutures are recommended for internal closure of soft tissue. Non-absorbable sutures are recommended for external closure such as skin, this kind of sutures has to be removed manually after a certain period of time.
If you still have questions about choosing the right product, one of the Veterinarians from our staff can assist you. Please send an email to firstname.lastname@example.org and
request to be transferred to a DVM.
For more information, visit our Shop page.
Surgical sutures and polypropylene mesh have to be stored in a room temperature between 68F to 78F.
No, you cannot. Re-sterilizing these kinds of products will compromise its strength and absorption time.
Order Status & Shipping
Any order placed by 3pm ET will be dispatch the same day. If you have an emergency surgery that required one of our products, please contact us so we can prioritize your order.
Once your order has been placed, you will be provided a link to your shipment tracking number.
A confirmation email will be sent to you to inform you that your order has been placed.
Go to My Account > My Orders > Tracking. If your order says it was delivered and never was, you might have to check with your shipping carrier.
Go to “My cart” and change quantities and add/delete items. To cancel orders, Orders > Cancel order.
We are located in Florida, standard ground time for delivery can be between 2-5 business days depending on your location.
2-day shipping is from the day the order was placed. For example, if your order was placed on Monday before 3 pm ET you will receive it on Wednesday.
We provide partial or full replacement on the items ordered for products damaged in transit.
Go to the top right of our website, click on “Create account”.
Shipping costs will vary on where you are located.
Go to “forgot my password” on the login page and enter your email to begin account recovery.
Start a return by printing a label back to us. To qualify for an exchange or full refund, item MUST be in-tact, sealed, and in its original packaging.
To qualify for item exchanges, you must complete our list of reasons of exchange and return the item.
A final user is the person who ultimately uses or is intended to ultimately use a product. A distributor is an agent who supplies in this case, our supplies to their stores and other businesses that sell to consumers.
PayPal, all credit cards, and bank transfer.
Pricing varies on which country you are in.
Taxes and duties are regulated by each country. We recommend checking with your local carrier what the fees are to import this product and if there any regulations related to it.
We can provide an estimated delivery time if its requested.
Billing and Pricing
Login into your account. Click on “my account” in the menu and on your account page you will see an option to “request refund”. Complete the form and we will get back to you as soon as possible.
100% Satisfaction Guaranteed. We guarantee your satisfaction on every product we sell and will refund your purchase price for any order within 30 days.
Yes, you can receive a refund on the payment method that have been used to purchase on the products. Certain restrictions are applied.
After process a refund will be between 3-5 business days depending on your bank.
Yes! If you ordered the wrong product, we will exchange it for you!